Dji care/refresh

[TimMc]

I was experimenting with the program flight options well before I had reflexes ready and the experiment did not end well. With the drone I had purchased a two year care/refresh package. Thankfully DJI appears to honor that package exactly as advertised. One visit to their website and I had an email containing the shipping label to send back the drone via UPS. It left me on a Friday, got to DJI the next Wednesday. It hit their system on Thursday and they shipped out a replacement on Thursday. Got back to me on Monday and after a minor kerfunkle with a loose sticker/label in the battery compartment all is well. DJI handled the sticker reasonably easily and has followed up twice to make sure all else is good. I have two more replacements left on the two year package and right now it is reassuring to have them.

 

[JimFox]

Sorry to hear about the accident Tim, but it's great to know it worked so seamlessly for you. That's not a bad turn around at all.

 

[AlanLichty]

Nice it ended well and in a reasonable period of time. Hope you don't need the additional replacements for the next two years.

 

[TimMc]

Thanks guys. Actually I am hoping that I fly the drone enough that the next use of care/refresh is a rebuild due to wear.

 

[pepper]

we've used drones at work pretty much on a daily basis for years and never used the care/refresh due to wear from use. however, we run our own maintenance schedule with replacing props and batteries on a usage and time rate.